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Customer Service

Our Live, Friendly, Experienced Customer Service team is ready to help!


Customer Service hours are 8:00 am - 6:00 pm EST M-F

Call or E-mail us at customerservice@toolzunlimited.com


Customer emails and messages are responded to daily excluding weekends and holidays.  Please call customer service to help with:

  • Credit Card Payments
  • Package Tracking
  • RGA #
  • Customer Pickups
  • Technical Support

Payment

Toolz Unlimited accepts MasterCard, Visa, American Express, and Discover credit/debit cards issued by U.S. Banks. We also accept Paypal, Cashier’s Checks, Bank Checks, Company Checks, Money Orders and Cash in person.

Please mail Money Orders and Cashiers Checks to:

Toolz Unlimited
PO BOX 182
Temperance, MI 48182

Sales Tax

Toolz Unlimited collects sales tax on item shipped or picked up in Michigan (6%)

Return Policy

7 Day Money Back Guarantee from Shipment Date!

Our return policy gives you 30 days from the date of delivery to return any product, provided it's new, unused and in the original packaging as received.

If an item is opened and deemed to be defective within 30 days from the date of delivery, please return the item to us and we will replace it with an identical item or issue full credit. All return shipping and handling charges are the responsibility of the buyer. Sorry, we cannot accept returns for any reason after 30 days from the date of delivery.

When returning an item please write the reason for the return on a piece of paper and place it inside the box. We also require the customer to clearly write the RGA# on the outside of the box.  No returns will be accepted without a rga#. Please contact our customer service department at for a return goods authorization number or Contact us here.

If the item is returned and not in 100% new sellable condition, we will credit 75% of the original selling price minus shipping and handling costs. If the item you are returning had free shipping then our original cost of shipping will be deducted from your refund.

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